EliNa Safaris · Policy
Cancellation Policy
A 35% deposit is due at contract signature and is non-refundable once paid. The remaining 65% balance is due 2 weeks (14 days) before your trip starts. The refund percentages below apply only to the outstanding balance paid beyond the deposit - not to the deposit itself. Any cost you paid directly to a third party on your own behalf (for example international flight tickets or visa fees) is never refunded by EliNa Safaris, because that money was never paid to EliNa Safaris.
| Time Before Departure | Refund |
|---|---|
| More than 90 days | 100% refund of all amounts paid to EliNa Safaris. Costs paid directly to third parties (flights, visas, etc.) are not refunded by EliNa Safaris. |
| 89 to 60 days | 25% refund of the outstanding balance beyond the 35% deposit. The 35% deposit itself is non-refundable. |
| 59 to 22 days | 10% refund of the outstanding balance beyond the 35% deposit. The 35% deposit itself is non-refundable. |
| 21 days or fewer / no-show | 0% - no refund. |
More than 90 days
100% refund of all amounts paid to EliNa Safaris. Costs paid directly to third parties (flights, visas, etc.) are not refunded by EliNa Safaris.
89 to 60 days
25% refund of the outstanding balance beyond the 35% deposit. The 35% deposit itself is non-refundable.
59 to 22 days
10% refund of the outstanding balance beyond the 35% deposit. The 35% deposit itself is non-refundable.
21 days or fewer / no-show
0% - no refund.
Certain premium and luxury properties, scheduled charter flights, and peak-season bookings may carry stricter, non-refundable supplier terms, disclosed in writing at time of booking. In the event of government travel restrictions, natural disaster, civil unrest, or similar circumstances beyond either party's control, EliNa Safaris will work with clients in good faith to reschedule the trip rather than apply this schedule. Clients are strongly advised - and for Kilimanjaro climbs required - to hold travel insurance covering trip cancellation, medical treatment, and medical evacuation.